Shipping & Delivery
Made to Order
Each PalmTiles mat is made to order just for you. Because your mat is produced after your order is placed, please allow approximately 9–12 business days from order to delivery.
Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information. Please allow a little time for tracking updates to become available after your package leaves our production facility.
Delivery Estimates
Our 9–12 business day delivery timeframe is an estimate and may vary slightly during holidays, promotional periods, severe weather, carrier delays, or other circumstances outside our control.
Shipping Rates
Shipping charges, if applicable, are calculated and displayed at checkout. Orders that qualify for free shipping will have the discount applied according to the offer shown on our website.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. Because orders move into production after they are placed, we cannot guarantee that an address can be changed once processing has begun.
Lost or Delayed Packages
If your tracking information shows an unusual delay or your package appears to be lost in transit, please contact us at support@palmtiles.com and we’ll be happy to help.
Questions?
Have a question about your order? Contact us at support@palmtiles.com and include your order number so we can assist you as quickly as possible.
FAQ
How long will it take to receive my PalmTiles products?
Because we care deeply about rich colors and eco-conscious production, every PalmTiles playmat is custom-printed in small batches just for you.
- Custom Printing & Quality Check: 3–5 natural days
- Standard Shipping: 6–10 natural days
- Total Estimated Delivery: 9–15 natural days from the date you place your order.
You will receive a shipping confirmation email with a live tracking number as soon as your mat finishes printing and leaves our facility!
Do you offer free shipping?
Yes! We offer Free Standard Shipping on all US orders over $75. For orders under $75, standard flat-rate shipping is calculated at checkout.
Can I track my order?
Absolutely. Once your item has finished its custom printing phase and is handed over to the carrier, you’ll automatically receive an email with your tracking number and order link.
Which countries do you ship to?
We currently ship to all addresses within the United States (excluding Alaska and Hawaii) and Canada.
- US Shipping: Free standard shipping on orders over $75 (Total delivery: 9–15 natural days).
- Canada Shipping: Standard international rates calculated at checkout (Total delivery: 10–16 natural days depending on customs clearance).