We’re Here for You
Questions about your order, your mat, or your next game night? We're here to help.
Get in Touch
Email Support: support@palmtiles.com
Customer Care Hours: Monday–Friday, 9 AM–5 PM EST(Excluding holidays)
Response Time
We typically reply within 24 business hours.
Contact Us
How Can We Help?
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Track Your Order
Once your order ships, we'll send you an email with your tracking link so you can easily follow your package.
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Returns & Exchanges
30-day hassle-free returns for unused items.
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Mat Care Guide
Wipe clean with mild soap and a damp cloth. Air dry thoroughly before storing. Avoid direct sunlight and bleach.
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Shipping & Delivery
Production: 3–5 business days
Shipping: 6–10 business days
Estimated delivery: 9–15 business days